Terms of Service

Prospect CRM LLC

Effective Date: July 17, 2026

These Terms of Service ("Terms") govern your access to and use of Prospect CRM LLC's website, services, communications, scheduling features, forms, and related services. By accessing our website, submitting a form, scheduling an appointment, placing an order, using our services, communicating with us, or opting into SMS communications, you agree to these Terms and our Privacy Policy.

1. Scope of Services

Prospect CRM LLC provides surplus funds recovery services, including county records research, claim preparation and filing, and direct coordination with county offices on behalf of former property owners. Services may include appointment scheduling, booking management, customer support, case support, follow-up communications, account notifications, and related business services.

2. SMS Communications

Transactional SMS Consent

By checking the transactional SMS consent box, you consent to receive transactional messages related to your account, appointments, case, or services you have requested from Prospect CRM LLC. These messages may include appointment reminders, case status updates, appointment confirmations, account notifications, billing notifications, and service-related updates.

Marketing and Promotional SMS Consent

By checking the marketing SMS consent box, you consent to receive marketing and promotional messages, including special offers, discounts, new service updates, announcements, and promotional communications from Prospect CRM LLC.

Opt-In Source

Customers opt in to receive SMS messages from Prospect CRM LLC by entering their phone number into a website form, booking form, calendar form, contact form, checkout form, or other consent-based channel that includes clear SMS consent language and links to the Privacy Policy and Terms of Service.

You will only receive SMS messages if you have explicitly opted in.

Message Frequency

Message frequency may vary depending on your appointments, case activity, account activity, communication preferences, service activity, support activity, and marketing consent preferences.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to +1 (407) 236-4088.

After you send the SMS message "STOP" to us, we will send you a confirmation SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again. If you want to join again, sign up as you did the first time and we will start sending SMS messages to you again.

HELP Instructions

If you are experiencing issues with the messaging program, reply with the keyword HELP for help, or contact us directly at [email protected] or call +1 (407) 236-4088.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you, depending on your wireless carrier and plan. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Supported Carriers

Our SMS program works with major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

Age Restriction

SMS services are intended for individuals 18 years of age or older. If you are under 18, a parent or legal guardian must provide consent and be the primary contact for SMS communications.

3. Privacy Policy & SMS Compliance

Your privacy is important to us. Our collection and use of personal information, including mobile data, is governed by our Privacy Policy.

By using our services or opting into SMS communications, you acknowledge that you have reviewed and agree to our Privacy Policy.

We comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable privacy obligations regarding the use of SMS communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers required to deliver the messages you have consented to receive.

If you have any questions regarding privacy, please read our Privacy Policy: privacy-policy.html.

4. Customer Responsibilities

You agree to:

• Provide accurate, current, and complete information
• Use our website, forms, communication systems, and services responsibly
• Notify us promptly if you need to update account, case, booking, or appointment details
• Comply with applicable laws when using our website and services
• Not misuse our communication systems or submit false information

5. Appointments, Bookings, and Case Handling

If appointments, bookings, or scheduled calls apply to your interaction with us, you agree to provide accurate scheduling information and notify us promptly if you need to cancel, reschedule, or update your request.

Cancellation, rescheduling, and case-handling timelines may vary depending on the specific claim, county requirements, or agreement in place.

6. Fees and Payment

Prospect CRM LLC operates on a contingency fee basis for surplus funds recovery services. No upfront payment is required. Our fee is collected only from funds successfully recovered on your behalf, as outlined in your service agreement.

Payment processing, where applicable, may be handled through secure third-party payment providers. Prospect CRM LLC is not responsible for errors, interruptions, or issues caused by third-party payment processors or vendors.

7. Account, Case, and Service Information

You agree that information you provide to us must be accurate and complete. We may use this information to provide services, research and file claims, manage appointments or bookings, send account notifications, and communicate with you about your requested services.

8. Acceptable Use

You agree not to misuse Prospect CRM LLC's website, forms, scheduling systems, messaging systems, or communication features.

You agree not to:

• Submit false, misleading, or fraudulent information
• Use communication systems for unlawful or abusive purposes
• Attempt unauthorized access to systems, records, or data
• Upload malicious or disruptive code
• Interfere with website functionality, security, or performance

9. Intellectual Property Rights

All website content, branding, graphics, text, layouts, and materials are owned by or licensed to Prospect CRM LLC and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, republish, upload, transmit, sell, distribute, or create derivative works from website materials without written permission, except for personal, non-commercial use where permitted.

10. Third-Party Links and Services

Our website may reference or link to third-party websites, tools, platforms, payment processors, scheduling systems, or services. We are not responsible for the content, availability, terms, privacy practices, or accuracy of third-party websites or services.

11. Disclaimers

Website content and related online services are provided "as is" and "as available." To the fullest extent permitted by applicable law, Prospect CRM LLC disclaims warranties related to uninterrupted availability, accuracy, reliability, security, or access.

Nothing on this website should be interpreted as professional, legal, financial, medical, or emergency advice unless expressly stated in a signed agreement or service-specific document.

12. Indemnification

You agree to indemnify and hold harmless Prospect CRM LLC, its owners, employees, contractors, agents, affiliates, and service providers from claims, damages, liabilities, costs, or expenses arising from your use of the website or services, your violation of these Terms, your violation of applicable laws, or your misuse of our communications or scheduling systems.

13. Limitation of Liability

To the fullest extent permitted by law, Prospect CRM LLC shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from use of the website, services, communications, scheduling systems, or related online services.

14. Termination

We reserve the right to suspend or terminate access to our services, website, communication channels, scheduling tools, or account features if we determine that you have violated these Terms, violated applicable law, created risk for Prospect CRM LLC or others, or engaged in inappropriate, abusive, fraudulent, or unlawful conduct.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, except where prohibited by applicable law.

16. Changes to Terms of Service

We may update these Terms periodically. Updated versions will be posted with a revised effective date. Continued use of our services constitutes acceptance of any updates.

17. Contact Information

For questions regarding these Terms of Service, please contact:

By using our website and services, you consent to these Terms of Service.